Unofficial Survival Guide for Customer Success Engineers
A portfolio demonstrating technical troubleshooting patterns, communication templates, and internal documentation standards for SerpApi integrations.
View Troubleshooting Cases • GitHub Repository
Getting the right currency and region data with proper gl/hl parameters. Learn more
Scaling from 10 results to 100+ results with efficient loop logic. Learn more
Handling errors and empty states gracefully to prevent production crashes. Learn more
Professional email responses, sales upsells, and internal bug reports. Learn more
Proactive guides to help users avoid common integration mistakes. Learn more
ES Modules (ESM) and Top-Level Await using Node.js 14+ features.
I created this repository to demonstrate my readiness for the Customer Success Engineer role at SerpApi. Instead of just claiming I can code and communicate, I built this handbook to simulate how I would handle real-world user issues.
This repository uses ES Modules (ESM) and Top-Level Await, leveraging the modern features of Node.js 14+ and the latest serpapi library.
It covers the "Big Three" pain points in API integration:
Roki Miftah Kamaludin
Aspiring Customer Success Engineer
I believe the best support combines technical expertise with clear communication. This portfolio showcases both.